Frequently Asked Questions

All reservations require payment by a credit card at the time of booking. This will confirm your reservation. Visa and Mastercard are the types of cards accepted by our payment machines.

Bookings made by the reservation office are only confirmed once payment has been made. EFTPOS and Credit Card facilities are available at both terminals and cash is also accepted. Cheques are not accepted and will not be accepted as form of payment.

Direct Deposit payment can be made but payment must be received prior to the date of departure. Please note that direct deposit payments can not be made for online reservations or accepted on the day of booking.

Online Reservations can be made on the day of departure up to 2 hours prior to departure time. Our online booking portal then closes after this time.  Bookings that are made after this time will need to be called through to reservations on 08 8823 0777. 

Reservations using a Spencer Gulf Searoad travel voucher or credit note MUST be called through to the reservations office as voucher payments are not accepted online. No discounts can be applied to credits/voucher bookings.

If a seasonal special is available, please be sure to follow all steps for obtaining the discount. This usually means placing promotional code in the promotions box online. 

Should you encounter a problem with the discount code DO NOT complete the transaction. Please call reservations during office hours on 08 8823 0777 or via email admin@spencergulfsearoad.com prior to completing your reservation. 

Please note that seasonal discounts have their own separate terms and conditions that may vary from our general terms and conditions. Please check the terms and conditions of the seasonal specials prior to making your reservation

No, you do not need to take a vehicle on the ferry. Walk on passengers and bicycles are more than welcome, however transfers to and from the ferry terminal are to be made by the passenger and not the responsibility of Spencer Gulf Searoad Pty Ltd.

Yes, the driver fare is included in the cost of a vehicle, this includes cars, trucks, motorbikes etc. All other accompanying passengers travelling in the vehicle need to be booked on and paid for. This includes Children under 3 and under who travel free of charge. If accompanying passengers are not booked on there may be a chance they will not be able to travel due to passenger numbers.

Yes. We advise at the time of booking and upon arrival to indicate if your vehicle is an EV or Hybrid.

We work with the Australian Maritime Safety Authority (AMSA) to ensure our operating practices comply with  safety obligations,  including managing specific loading and transporting requirements for Electric and Hybrid Vehicles (EVs).

As per  AMSA’s Safety Alert dated 26th October 2023, We have assessed the risks associated with transporting electric and hybrid vehicles and taken steps to implement specific procedures in the prevention, detection and mitigation of fire incidents involving these vehicles.

Yes, however the vehicle must be registered and have someone at each terminal to drop off and collect the vehicle. Spencer Gulf Searoad accepts NO responsibility for the vehicle travelling unaccompanied. Regular vehicle rates apply and staff should be notified upon booking and check in if this is what you wish to do.

Children 15 years or younger are not permitted to travel without the care of an adult. No exceptions.

Yes, we advise all clients to pre-book to avoid disappointment. 

Pets are very welcome and are able to travel at no charge. For health and safety reasons pets cannot enter accommodation/café areas.

Limited undercover seating is available outside of the accommodation area if you wish to take your pet out of the car (they must be kept on a lead or in a cage). We do not allow pets to be tied to the vessel and left unaccompanied at any time during sailing. If assistance is required please talk to a member of our friendly crew.

Alternatively pets can stay in the vehicle during the sailing however should you want to check in on the pet it is required that a member of crew accompany you to check due to safety regulations.

We are working on it – Watch this space.

Walk on passengers are able to take cabin luggage only. Luggage must stay with passengers at all times. Spencer Gulf Searoad takes no responsibility of misplaced, lost or damaged luggage.

Freight – including boxes, eskies, swags and sack trucks is NOT accepted on board unless it is transported in a registered vehicle. Please call reservations if clarification is required.

Dangerous goods vehicles will not be carried on board the vessel. Refrigerated containers will not be allowed to be operational at sea. No dangerous goods of any kind will be carried on board unless in an approved container and secured in your vehicle.

To change or alter your reservation please contact reservations on 08 8823 0777 PRIOR to commencement of your first leg of travel. Changes to your reservation can be made however some charges may apply, depending on the fare type booked at the time. Please check your terms and conditions of booking.

Cancellation of fares must be made by contacting reservations. Fares will be held in credit for 12 months and a credit voucher will be provided. Credit vouchers can be transferred at the voucher holders’ consent, however reservations must be notified. As per our terms and conditions ALL fares are non-refundable